Security
I received a suspicious email in your name
Do not click any link, log in through your bookmark, and forward the message to our security address.
Fraudulent messages imitate real notifications: verification to complete, suspicious withdrawal, document to sign. They often use a domain very close to the official one, with a changed letter or an added hyphen.
The rule that always works: do not click, open the site from your bookmark and check inside your account whether the requested action really appears there. A legitimate notification is always visible in the account, not only by email.
Then forward the full message, with its headers, to our security address. That helps get the domain taken down faster and warn other users.
Going further
This article does not cover your case?
Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.
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