Deposits
Why is there a minimum deposit amount?
Below a certain amount, the fixed costs of the operation exceed the deposit’s economic point.
Two costs do not depend on the amount: the estimated network cost and the payout rail’s fixed fee. On a deposit of a few euros those two lines can represent the entire value sent.
The minimum is therefore calibrated per asset, based on the cost of moving it on its network. It appears on each asset page and on the limits page.
If a deposit lands below that threshold it is not lost: it is held, and you can either top it up with a second send to the same address, or request a return to the origin address, less the network cost of the return.
Going further
This article does not cover your case?
Open a ticket with the order number and, if it concerns a deposit, the transaction hash. Those two items are usually enough to settle it with no further exchange.
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