Which documents are accepted?

Passport, national ID card and driving licence are accepted depending on the country. The document must be valid and fully legible, including the machine-readable zone at the bottom.

Proof of address must be less than three months old: a utility bill, a bank statement, a tax notice. A banking app screenshot with no header and no date is generally unusable.

The practical tip that avoids most rejections: photograph flat, in indirect light, no flash, on a plain background, and check that all four corners of the document are visible.